Cancellation & Refund Policy

Refund Eligibility

We understand that sometimes circumstances change. Refunds may be requested under the following conditions:

• Accidental or duplicate payments
• Technical errors during payment
• Wedding cancellation (with valid documentation)
• Fraudulent collection (reported and verified)

Refund Timeline

Non-Refundable Items

The following are generally not eligible for refund:

• Platform fees (2%) - these cover payment processing costs
• Contributions where vouchers have already been redeemed
• Requests made after 30 days from payment date
• Funds already transferred to the couple

Required Information

To process your refund request, please have the following ready:

• Email address used for the payment
• Razorpay Payment ID (starts with "pay_")
• Reason for refund request
• Any supporting documentation (if applicable)

Cancelling a Collection

If you need to cancel your wedding collection:

• Contact us at support@getshagun.com
• We will process refunds for all pending contributions
• Already-transferred funds require manual coordination
• The collection URL will be deactivated

Contact for Refund Issues

If you have questions about refunds, contact us at refunds@getshagun.com or use our contact form.